Help Centre

Find quick answers here. If you cannot find what you need, contact us and we will help.

Buying

How do I buy a product?
Open the product page, press Buy Now or Add to Cart, log in or create an account, enter your billing details and pay. The price is shown without GST, and GST (18%) is added at checkout.

Which payment methods can I use?
Payments are handled by Razorpay. The payment options you can use, such as UPI, cards and net banking, are shown in the payment window at checkout. We never see or store your card details.

What do I get after paying?
You get your licence key, the download link and a GST invoice right away, in your account and by email. If you do not see the email, check your spam folder and open My Account.

Do you give a GST invoice?
Yes. Every order gets a numbered tax invoice. Enter your business name, address, state and GSTIN at checkout if you want them on the invoice. You can download the invoice at any time from My Account.

Can I get a refund?
Our products are digital and are delivered immediately, so all sales are final. Please try the live demo and read the description before you buy. If something does not work as described, open a support ticket and we will help you. Read the full Refund Policy.

Do you offer discounts?
Sometimes. Active offers appear in the banner at the top of the Store, together with the coupon code to enter at checkout.

Licences

What does my licence include?
A lifetime licence for 1 website, lifetime updates and 1 year of support. See the Licence terms for details.

How do I activate my licence?
Install the product on your website, open its licence screen, paste your licence key and press Activate. Your key is in My Account.

Can I use one licence on two websites?
No. One licence is valid for one website at a time. For a second website, buy a second licence.

How do I move my licence to a new website?
Log in to My Account, open your licence and press Disconnect website. Then activate the same key on the new website.

I lost my licence key.
Log in to My Account. Your keys are listed there. If you cannot log in, use Forgot your password, or write to us from your account email.

Downloads and updates

Where can I download the product?
Go to My Account and open Downloads. The newest version is always there.

How do I update a WordPress theme?
When a new version is available, WordPress shows an update notice in Appearance and Themes, once the licence is active. You can also download the new zip from My Account and upload it.

How do I update the CMS?
Open the licence screen in the CMS admin panel. When an update is available, it shows what is new and an Update now button. Your content, settings and uploads stay untouched, and a backup of the replaced files is made first. We still recommend a database backup before every update.

Where can I see what changed in each version?
Every product page has a Changelog section with all versions, dates and the list of changes.

Support

How long is support included?
One year from the date of purchase. You can extend it from My Account.

How do I get support?
Log in, open Support in My Account and create a ticket. Describe the problem, include your website address and add screenshots if you can. You can also use the Contact page for pre-sale questions.

What does support cover?
Help with using the product as described in its documentation and fixing bugs in the product. Support does not cover custom development, third-party plugins, hosting problems or content creation.

Your account

How do I reset my password?
Open the Log in page and press Forgot your password. We send a reset link to your email, valid for one hour.

How do I change my billing details?
Open My Account and then Profile.

How do I delete my account?
Write to us from your account email. We will delete your personal data, except for the order and invoice records that we must keep by law. See the Privacy Policy.

Still need help?

Write to support@bestnewstheme.com for help, or to sales@bestnewstheme.com for orders and invoices.